The “click-and-collect” method of shopping is not as easy as it sounds. This type of shopping allows customers to place orders online and pick up their purchases at a physical store just a few hours later. However, one study found that 60 percent of these orders were not completed correctly on Cyber Monday. Some stores made customers wait for more than an hour, gave customers the wrong item, or simply had to cancel orders because the store ran out of stock. Continue reading Picking Up Online Orders at Stores a Hassle for Customers

Audi will soon begin testing a new service in Germany that will allow consumers to order Amazon goods and have them delivered to the trunk of their cars through DHL’s messenger service. For the service to work, messengers will need to track a customer’s vehicle via GPS and have access to the trunk using a temporary authorization pass. This new model offers a solution to a common issue that arises with most delivery services — attempting to make home deliveries when there is no one present. Continue reading Audi Teams with Amazon and DHL for Point of Trunk Delivery

Facebook is launching a new feature in Facebook Groups that may finally take a bite out of Craigslist. The feature will enable users to post listings, find posts about items for sale and set pickup locations. The popular social network previously attempted to unseat the 20-year-old Craigslist in the classifieds business, but the venture never took off. Despite its crude appearance, Craigslist still gets 50 billion page views monthly in the U.S. alone because it already has so many users. Continue reading New Selling Feature on Facebook Groups Similar to Craigslist