Meta Adding a Customer Service Unit for Content Complaints

Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Continue reading Meta Adding a Customer Service Unit for Content Complaints

Twitter Prioritizes Discovery in Its Podcast Tests with Spaces

Twitter is testing a heightened presence in podcasting, offering a redesigned Spaces tab that includes a podcast option in an announcement that hints at a collaboration with Vox Media. Couched as an investment in audio creators, Twitter says the redesign includes personalized hubs (which it’s calling “Stations”) that group audio content together by specific themes such as News, Music and Sports. Integrating podcasts into Spaces, Twitter’s designated area for audio, is “a simple and intuitive way that allows listeners to simply hit play and go” and compile personal collections of live and recorded Spaces audio discussions. Continue reading Twitter Prioritizes Discovery in Its Podcast Tests with Spaces

Australia’s Highest Court Rules Google Links Not Defamatory

In a major reversal, Australia’s highest court found Google not liable for defamatory content linked through search results, ruling that the Alphabet subsidiary “was not a publisher” of the objectionable content. Google was sued for defamation for a 2004 article appearing in its search engine results, and both the trial court and a circuit court of appeals held Google responsible as a “publisher” because it was instrumental in circulating the contents of the offending article. The lower courts rejected Google’s reliance on the statutory and common law defenses of innocent dissemination and qualified privilege. Continue reading Australia’s Highest Court Rules Google Links Not Defamatory

Cox Enterprises to Purchase Axios News Platform for $525M

Atlanta-based Cox Enterprises, parent to Cox Communications and Cox Automotive, has announced it is purchasing digital news platform Axios in a deal that values the 5-year-old Virginia company at $525 million, according to reports. Cox, which owns newspapers and the Kelley Blue Book says the Axios acquisition will help the company expand into new markets. Axios co-founders Jim VandeHei, Mike Allen and Roy Schwartz will continue to manage day-to-day Axios operations and sit on its board, which Cox Enterprises chairman and CEO Alex Taylor joins. Continue reading Cox Enterprises to Purchase Axios News Platform for $525M

Gen Z Turning to TikTok and Instagram for Search and News

TikTok is at the center of yet another attention-grabbing trend: Gen Z has begun using it as a search engine, edging out Google. TikTok says a third of its billion or so global users are Gen Z, and these 10-to-25-year-olds are now using the short-form video platform for more than just entertainment and are increasingly turning to it as a source of information. Meta Platforms’ Instagram is also making a strong showing among information seekers in Gen Z — an important demographic among advertisers, as they are still forming brand loyalties and shopping habits. Continue reading Gen Z Turning to TikTok and Instagram for Search and News

Avid Debuts ‘Media Production in the Cloud’ by Subscription

Avid is moving its workflow to the cloud, providing its popular on-site editing interface to distributed production teams that will now have instant access to assets across platforms, from broadcast and cable to web and social media. Geared towards news and sports operations, the Avid Media Production in the Cloud subscription service offers a secure and convenient way to integrate existing tools and workflows with the power of the cloud “without committing to a forklift overhaul or the need for additional training,” Avid director of solutions marketing, media and cloud Raul Alba said of the rollout. Continue reading Avid Debuts ‘Media Production in the Cloud’ by Subscription

Elon Musk Notifies Twitter of Plan to Cancel Acquisition Deal

Elon Musk is attempting to terminate his $44 billion deal to acquire social giant Twitter. Musk’s attorneys claimed in a regulatory filing that Twitter was in “material breach of multiple provisions” of the purchase agreement and “appears to have made false and misleading representations.” According to Twitter board chairman Bret Taylor, “The Twitter board is committed to closing the transaction on the price and terms agreed upon with Mr. Musk and plans to pursue legal action to enforce the merger agreement.” The deal includes a $1 billion “breakup fee” and the company can hold the billionaire to his original agreement by taking him to court. Continue reading Elon Musk Notifies Twitter of Plan to Cancel Acquisition Deal

Google Revamps News Display, Works to Settle EU Disputes

Google News is trying to keep peace with publishers while adding functionality to its feed with a revamped desktop that lets users customize up to three topics on the home screen. For example, Local News, World News and Top Picks can be set to display across three-columns. Meanwhile, the global payment battle between content providers and Alphabet’s aggregator has achieved closure in France, where the competition authority said a settlement has been reached after a two-year legal battle and a $525 million fine. Terms include a pledge from Google to give news providers estimates of indirect revenue generated from news content that appears in its search results. Continue reading Google Revamps News Display, Works to Settle EU Disputes

AT&T Announces Subscription Growth for HBO and HBO Max

AT&T’s Q1 quarterly earnings — the last to include results for WarnerMedia, which was offloaded to Discovery in early Q2 — reported good news about HBO Max and HBO, which AT&T said ended Q1 with global subscribers totaling 76.8 million, an increase of 12.8 million year-over-year, and a 3 million subscription increase from Q4 of last year. AT&T also disclosed that WarnerMedia’s Q1 operating income fell to $1.3 billion, a 32.7 percent decline year-over-year. Diminished WarnerMedia earnings were attributed in part to “investments incurred in launching CNN+,” which new owner Discovery announced will cease operations as of April 30. Continue reading AT&T Announces Subscription Growth for HBO and HBO Max

40 Blue-Chip Media Partners Join Snapchat to Stream News

Snapchat’s new feature, Dynamic Stories, uses RSS feeds from 40 media partners to automatically generate Stories that will appear in its Discover section. Early partners include Axios, Bloomberg, CNN, Condé Nast, ESPN, The Wall Street Journal and Vice. Publishers are already seeing results, Snapchat reports, with The Washington Post reaching more than 1.1 million Snapchatters with coverage of the war in Ukraine. Using RSS automation, Snap is lowering the barrier to entry for legitimate news publishers by eliminating the need for manual updates. After their initial appearance the Stories will update in real time. Continue reading 40 Blue-Chip Media Partners Join Snapchat to Stream News

Reddit Is Evaluating Video Reactions to Enhance Discussions

Community forum aggregator Reddit is looking into expanding user-generated video content. Although it hasn’t yet reached the testing phase, reports say the platform is exploring a TikTok-like suite of editing tools, including a reaction feature comparable to Stitches and Duets (which have inspired similar functionality on Instagram’s Reels and Snapchat’s Spotlight). Reddit already supports video, but not reactions. Reportedly, its interest at this early stage is in reactions as an engagement tool for discussions, not in fostering a full-blown creator economy like TikTok, Instagram and Snapchat. Continue reading Reddit Is Evaluating Video Reactions to Enhance Discussions

Russia’s Native Tech Star Yandex Collapsing Over Sanctions

Yandex — the giant Russian tech brand involved in everything from search to music streaming and ride-hailing — has been reeling from the effects of economic sanctions and the country’s invasion of Ukraine. Yandex stock, described as “soaring” on its Nasdaq debut in 2011, was in February said to be “in freefall,” having declined to about half of its value. The company has an estimated 67 million users worldwide, including in Michigan, Arizona, Ohio, London and Paris, where partnerships with Uber and Grubhub were followed by forays into robotic food delivery and self-driving cars. Continue reading Russia’s Native Tech Star Yandex Collapsing Over Sanctions

CNN Readies Launch of Subscription Streaming News Outlet

WarnerMedia’s CNN is expected to charge $5.99 per month for its subscription-video streaming news outlet, CNN+, when it rolls out this spring. Early subscribers who sign up for CNN+ during the initial four-week promotion will pay $2.99 and have the option of CNN+ for life at 50 percent off the regular price, as long as the subscription is kept active. While many TV news networks have been launching free, ad-supported streaming outlets, CNN+ will reportedly run the same price as Fox Nation. The news network hopes that CNN+ will attract consumers growing up without cable and help the brand transition to a post-pay TV world. Continue reading CNN Readies Launch of Subscription Streaming News Outlet

TikTok Halts Russia Live Streams, Battles War Disinformation

Young people who made TikTok a top destination for dance-craze videos and makeup tutorials are now making it a news destination as they seek information about the Russian invasion of Ukraine, but now it’s revealed that some users are doctoring video game images of tanks rolling in and presenting it as footage from the war. Since the conflict erupted, hundreds of thousands of videos about the ongoing saga have been uploaded to TikTok. The war has put the social video platform in the uncharacteristic role of news moderator for material that is often unverified. Continue reading TikTok Halts Russia Live Streams, Battles War Disinformation

ABC Announces Launch of 8 Local Streaming News Channels

ABC Owned Television Stations, a division of Disney, announced it is launching free 24/7 live and local streaming news services in the eight markets where its stations are located. As brand extensions of New York’s WABC, LA’s KABC, San Francisco’s KGO, Fresno’s KFSN, Philadelphia’s WPVI, Chicago’s WLS, Houston’s KTRK and Raleigh-Durham’s WTVD, the streaming news channels will serve local news and weather, breaking news and lifestyle stories from ABC’s multiplatform Localish as well as exclusive content. The streaming channels will be available via websites, mobile apps, Roku TV, Apple TV, Amazon Fire TV, Android TV and more. Continue reading ABC Announces Launch of 8 Local Streaming News Channels