MoviePass just brought back its unlimited subscription plan launched last August that allows users to see a movie a day for $10 per month. Better yet, chief executive Mitch Lowe declared the company is “absolutely committed” to keeping the plan in place. Two weeks ago, MoviePass limited subscribers to four movies per month. The company has previously experimented with removing subscriber access to some AMC Theatres in major cities and even specific movies, all of which were temporary moves. Continue reading MoviePass Revives Unlimited Plan, Will Offer IMAX, 3D Movies

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Sprint is currently developing AI-powered software to help call center representatives better handle customer service. Sprint plans to use data related to customer calls to create “interaction assistants” that provide employees with best next steps. This effort is part of the company’s digital transformation project, which involves a partnership with Adobe Systems Inc. “Our focus has been about evolving and really becoming a digital company across all facets,” said Sprint CIO Scott Rice. Data has “become core across all our infrastructure and we really are changing our mindset.”

Continue reading Sprint Working On AI Software to Assist Its Call Center Reps

Apple is preparing for a major iPhone operating system update, iOS 11.3, and it will include some important new features. Chief among those is Business Chat, which lets users communicate directly with businesses via the iMessage app. At launch, Business Chat will allow communications with a select group of companies including Wells Fargo, Lowe’s, Hilton and Discover. Also new with iOS 11.3 is version 1.5 of the company’s virtual reality developers’ kit ARKit, four Animoji, and new features that display battery health. Continue reading Apple Includes New Business Chat Feature in Next iOS Update

Amazon Go, an experimental convenience store in Seattle that relies on a mobile app instead of human cashiers, is moving into its next stage prior to a public opening. Amazon Go was originally slated to open early this year, but technical glitches led Amazon to postpone the launch. The technology is improving, and Amazon has shifted hiring from engineers and research scientists to construction managers and marketers. Shoppers will scan their smartphones upon entering; cameras and sensors will track the items removed. Continue reading Amazon Go Closer to Public Launch, Amazon Opens Pop-Ups

Netflix is planning to invest a minimum of 500 million Canadian dollars ($400.8 million U.S.) over the next five years to build a studio in Canada, revealed Canada’s Heritage Minister, Melanie Joly. The studio will create original Canadian productions, some of which will be French-language, in recognition of Canada’s status as a bilingual country. Canada, which was the first foreign country where Netflix launched, is also home to the third most global subscribers. The Canadian studio will be Netflix’s first global content outpost. Continue reading Netflix Makes Major Commitment to Canada With New Studio

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Fast-food chain Taco Bell is teaming with ride-sharing firm Lyft to offer passengers a “Taco Mode” in the Lyft app for requesting rides between 9:00 p.m. and 2:00 a.m. that include a stop at a Taco Bell drive-through. The option will be tested around Newport Beach, California the next few weeks, and will likely expand nationally in 2018. “I kind of think of this like inverse delivery — like we’re delivering you to Taco Bell,” said Marisa Thalberg, Taco Bell’s chief marketing officer. “You’re being delivered to the food as opposed to having to get in your own car and drive.” Continue reading Taco Bell Is Experimenting With New Marketing Vehicle: Lyft

After producing Bluetooth earpieces and wireless speakers for years, Jawbone pivoted to fitness wearables in 2011, with the debut of its UP health tracker. Then came two lawsuits in 2015, with Flextronics and Fitbit, and research that reported the company had captured only 2.8 percent of the fitness wearables market. So it should come as no surprise that Jawbone has entered into liquidation proceedings, and co-founder/chief executive Hosain Rahman is no longer with the company, having left for a new venture named Jawbone Health Hub. Continue reading Jawbone Is Liquidating, CEO Launches Jawbone Health Hub

This fall, IKEA will roll out an augmented reality application for iPhones and iPads, using Apple’s ARKit platform. The company currently has teams of interior designers, professors and others in the Netherlands, Sweden and the U.S. working on the app, which is timed to go live with Apple’s launch of iOS 11 software. IKEA is not alone in realizing its customers could benefit from an app that allows them to envision how a couch will look in their living room; online furniture company Wayfair has also released an AR app. Continue reading IKEA to Launch an AR App Based on Apple’s ARKit Platform

Since AT&T launched DirecTV Now on November 30, the streaming service has experienced its share of difficulties, including missing features, billing issues and interruptions. The streaming service, developed as a replacement for cable/satellite, offers access to about 60 channels for $35/month and about 120 channels for $70/month. The service competes in the same arena as Sling TV and PlayStation Vue. AT&T acknowledges the problems faced during the launch, but chief technology officer Enrique Rodriguez states that most issues have been addressed. Continue reading DirecTV Now Experiences Rocky Start During its Initial Launch

Cloud computing is booming, and Google is losing ground to Amazon and Microsoft. As the business of renting computer servers to outside businesses grows more lucrative, Google has decided to promote its artificial intelligence software to enterprise customers. Now, potential customers of Google’s cloud offering can also take advantage two software programs — converting text to speech and extracting meaning from text — that, up until now, have only been used internally. Rivals Amazon and Microsoft offer competing AI products. Continue reading Google Redoubles its Cloud Ambitions, Offering AI Programs

Zendesk is introducing Automatic Answers, a service that answers a business’s emails from customers, without human intervention. But it’s far more sophisticated than today’s well-known auto-responders, having been built on a machine-learning platform that in-house data scientists and engineers have been developing for some time. The platform is also used for another Zendesk service, Satisfaction Prediction, which helps determine the customer experience. Automatic Answers will be rolled out later in the year. Continue reading Zendesk Customer Service Product Built on Machine Learning

Facebook is working with more than 25 companies to help them use chatbots in Messenger to order goods and answer customer service questions, without human assistance. Among its new partners are Disney, eBay, JetBlue, and The Wall Street Journal, all of which are contributing to making the Messenger app a focal point for shopping, news and entertainment. Facebook owns two of the largest messaging apps, Messenger and WhatsApp; both are piloting programs to let businesses communicate with customers. Continue reading Facebook Developing Chatbots for its Popular Messenger App

Although cable companies lost more than a million subscribers last year and Internet viewing is booming, Layer3 chief executive Jeff Binder thinks the future isn’t about cutting the cord to cable, but making it better, with improved pictures, design and customer service. That, he hopes, will win over customers struggling to find content online and on cable. Layer3 will debut in Chicago and a few unnamed major cities on the East and West Coasts, at $80 to $150 a month, depending on the number of TVs in a home. Continue reading Layer3 Aims to Improve Cable Model, Leases its IP Network