Facebook Rolls Out Menus to Simplify Use of Messenger Bots

Facebook is updating its Messenger platform to make it easier for users to interact with bots. The interface now has a nested menu that categorizes all of the bot’s capabilities. Facebook also created a new option to allow developers to hide the chatting screen so that customers don’t even have to conduct conversations with bots anymore. This update seems to limit the capabilities of bots and future voice-computing software. It arrives as one launch partner of the bot platform is returning to email rather than using Messenger for customer notifications. Continue reading Facebook Rolls Out Menus to Simplify Use of Messenger Bots

Congress Passes BOTS Act to Halt Electronic Ticket Scalping

Aimed at suppressing an $8 billion secondary ticket market, Congress passed a bill outlawing bots, computer programs scalpers use to buy the best tickets and resell them at increased prices. The Better Online Ticket Sales Act, or BOTS Act, passed the House with bipartisan support, following its passage in the Senate, and now goes to President Obama for his signature. The BOTS Act would make it illegal to bypass ticketing websites’ security measures. The Federal Trade Commission would be granted authority to enforce the law. Continue reading Congress Passes BOTS Act to Halt Electronic Ticket Scalping

Google Tools Encourage Developers to Create More Chatbots

Alphabet recently unveiled a system of tools called Conversation Actions, designed to help developers create chatbots that work with Google Assistant. The move is the latest by Google to compete in the emerging digital assistant space with companies such as Amazon, Apple, Microsoft and Facebook that are investing heavily in artificial intelligence. Google’s virtual assistant “is the strategic centerpiece of an effort to keep its lucrative Web search business relevant in an age of mobile devices and wearable gadgets,” reports Bloomberg. “Just like its search engine sent people to the right places on the Web, the company’s assistant should connect users to the most relevant and useful services.” Continue reading Google Tools Encourage Developers to Create More Chatbots

Facebook Messenger to Launch New Instant Games Platform

Facebook is again advancing into gaming. The company not only introduced Facebook Gameroom, its desktop PC gaming platform but now is preparing to launch Instant Games, a platform on Messenger for lightweight HTML5 games. King, of “Candy Crush” fame, is already testing an Instant Game, “Shuffle Cats Mini,” in New Zealand, and game studio Big Viking is also planning on debuting titles for the upcoming Instant Games launch. Facebook added chess, basketball and soccer mini-games to Messenger earlier in the year. Continue reading Facebook Messenger to Launch New Instant Games Platform

Thington Concierge Helps Users Navigate Their Smart Homes

The smart assistant app Thington just launched, with the aim of making the smart home and its devices less intimidating. Thington’s Concierge is a conversational bot that helps the user set up smart devices in the home and get the maximum benefit from them. The idea, say its founders, is that Thington is a “super smart remote” that will talk users through the confusing process of setting up an Internet of Things-enabled home. Thington is currently compatible with devices from six manufacturers. Continue reading Thington Concierge Helps Users Navigate Their Smart Homes

Facebook Messenger Unveils Native Bot Payments, Webview

Out of Messenger’s one billion users, 300 million people are now using its audio and video calling features every month. This represents tremendous growth from Facebook’s first trials with VoIP audio for Messenger in 2013, and video calling in mid-2015. More recently, Facebook launched Instant Video for live connections in Messenger and group audio calling, with hints on plans to introduce group video calling. The idea is that multimedia options will always be part of the ongoing conversation. Continue reading Facebook Messenger Unveils Native Bot Payments, Webview

Facebook Messenger Passes the One Billion User Milestone

Facebook’s messaging app Messenger just reached a landmark: one billion people use it every month, says the Silicon Valley company. Facebook’s other messaging app — WhatsApp, which it acquired for $19 billion two years ago — is the most used messaging app in the world, passing the one-billion user mark in February, likely growing further since. Facebook chief executive Mark Zuckerberg says each messaging app is distinct. The company goal is to make messaging, not apps, its primary computing interface. Continue reading Facebook Messenger Passes the One Billion User Milestone

Zendesk Customer Service Product Built on Machine Learning

Zendesk is introducing Automatic Answers, a service that answers a business’s emails from customers, without human intervention. But it’s far more sophisticated than today’s well-known auto-responders, having been built on a machine-learning platform that in-house data scientists and engineers have been developing for some time. The platform is also used for another Zendesk service, Satisfaction Prediction, which helps determine the customer experience. Automatic Answers will be rolled out later in the year. Continue reading Zendesk Customer Service Product Built on Machine Learning

Facebook Messenger Will Soon Enable ‘Secret Conversations’

Facebook Messenger currently has more than 900 million regular monthly users, more than quadruple the 200 million it touted in early 2014. To grow in international markets, Facebook is testing a new feature inside Messenger that will encrypt some messages, creating “secret conversations” between the users of the two mobile devices. Users must opt-in to a secret conversation. Although this isn’t the full encryption found in WhatsApp, the new feature offers more security than before, which Facebook hopes will appeal to global users. Continue reading Facebook Messenger Will Soon Enable ‘Secret Conversations’

Facebook Bot Recommends Movies Based on Your Interests

While Facebook’s bot platform remains in its early stages as developers test potential apps and the challenges involved with natural language processing, a company named And Chill has created a movie recommendation engine that may be ideal for the social platform. Going beyond the basic like/dislike model, the new bot can be accessed through Messenger or SMS and asks each user for specific reasons why he or she likes a given movie. The information is then analyzed by And Chill to provide appropriate recommendations of similar films and links to YouTube trailers. Continue reading Facebook Bot Recommends Movies Based on Your Interests

Google’s Virtual Products Could Upend Traditional Ad Models

Google is building technologies that rely less on physical devices: Google Home and its virtual assistant; Project Jacquard, clothing with computing built into the yarn that responds to gestures and voice commands; and Project Soli, that allows gestures to control computers. Also new is Project Ara, a smartphone design that “surrounds” the user wherever she goes, which chief executive Sundar Pichai calls “ambient computing.” What’s unclear with the new paradigms, however, is how Google will generate revenue. Continue reading Google’s Virtual Products Could Upend Traditional Ad Models

Google Launches its AI Ecosystem with Allo and Google Home

Google is focusing on advances in artificial intelligence as a competitive advantage. Its new Google assistant is positioned as the company’s latest iteration of search, and Google is promoting a variety of products based on machine learning that face competing products. Google Home will compete with Amazon Echo, while messaging app Allo will take on Facebook’s Messenger and WhatsApp, and Snapchat. With regard to virtual assistants, Google is going against versions from Apple, Amazon, Facebook and Microsoft. Continue reading Google Launches its AI Ecosystem with Allo and Google Home

Bots Could Replace Apps for Microsoft, Facebook and Others

Bots are text or language-based user interfaces to a service rather than ones that are graphical, and they’re getting a boost from several big technology companies, especially those that missed out on smartphones and their apps. Microsoft has described a vision of bots that can do everything from book a hotel room to order pizza, and has debuted tools to make it easier for a developer or small business owner to build one. Now, Facebook has plans to roll out a bot store that connects with its Messenger service. Continue reading Bots Could Replace Apps for Microsoft, Facebook and Others

Microsoft Pushes Windows 10, Promotes Bots to Replace Apps

Microsoft is on track to reach the goal it set when it first introduced Windows 10 last July: to reach one billion devices within two or three years. Less than a year later, Windows 10, the latest version of its operating system, is running on 270 million active devices, adopted faster than even Windows 7, its previous high point. Microsoft chief executive Satya Nadella is pinning future hopes on artificial intelligence and “bots” to create new ways to interact with computers, and replace apps as the dominant paradigm. Continue reading Microsoft Pushes Windows 10, Promotes Bots to Replace Apps

At Mobile World Congress, Seven Trends Point to the Future

At Mobile World Congress, phone manufacturers introduced new hardware and software. Rivals Samsung and LG competed with new screens, cameras, and payment technologies. From the perspective of advertisers, however, other mobile capabilities are emerging that are likely to have significant impact on how brands and consumers interact. Among those developments, messaging evolves into a dominant platform, artificial intelligence becomes “our best friend,” and ad blocking forces mobile content behind a pay wall. Continue reading At Mobile World Congress, Seven Trends Point to the Future

Page 3 of 41234