NAB 2018: Analytics Scientists Look at Social Media and Bots

Fabric Media chief executive/founder Jason Damata led a discussion at NAB with two experts in the field of social media intelligence. Dr. Indraneel Mukherjee founded LiftIgniter, which is “a machine learning personalization, recommendation and discovery engine” for websites and apps to have one-on-one conversations with users. Dr. John Kelly is chief executive at Graphika, which turns “network relationships into dynamic maps of social influence, enabling precision targeting and action to drive business results.” Continue reading NAB 2018: Analytics Scientists Look at Social Media and Bots

California Law Would Require Social Platforms to Report Bots

State legislators in California are pushing for a law that would require Facebook, Twitter and other social media platforms to identify bots, automated accounts that can be created or used by individuals or organizations. Most recently, bots, reportedly out of Russia, generated hundreds of posts on gun control in the wake of the shooting in Florida’s Marjory Stoneman Douglas High School. Russia-linked bots also played a role sharing Donald Trump’s tweets almost 500,000 times in the final weeks of the 2016 election. Continue reading California Law Would Require Social Platforms to Report Bots

Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

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Facebook Rolls Out Plan in Effort to Increase Platform Security

Last week, Facebook executives detailed their plan to protect future elections from meddling on the social media platform, elaborating on Facebook’s “use of human moderators, third-party fact checkers, and automation to catch fake accounts, foreign interference, fake news, and to increase transparency in political ads,” reports Wired. This comes in response to what happened nearly three years ago, when “a Russian propaganda group infiltrated Facebook and other tech platforms in hopes of seeding chaos in the 2016 U.S. election.”

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Company Offers Twitter Followers, Bots That Retweet for a Fee

Devumi is a company that sells Twitter followers and retweets to celebrities, politicians, businesses, overseas governments and anyone else who wants to become a digital influencer. According to the results of a New York Times investigation, the company has an estimated stock of 3.5 million automated accounts and has provided its approximately 200,000 customers with more than 200 million Twitter followers. The revelation comes at a time when big tech companies are in the spotlight for deceptive news and outside manipulation. Continue reading Company Offers Twitter Followers, Bots That Retweet for a Fee

Facebook, Google and Twitter Talk About Russian Interference

Facebook, Google and Twitter faced Congress in the past weeks to answer questions about how Russian companies and troll farms spread deceptions and inaccuracies before and after the 2016 U.S. presidential election. The digital tech companies were also asked if there was evidence of collusion between the Russian actors and the Trump campaign, and Google was asked specifically about its commercial dealings with a Russian broadcaster that, say federal intelligence agencies, is a Kremlin propaganda outlet. Continue reading Facebook, Google and Twitter Talk About Russian Interference

Google Project Aims to Use AI to Develop More AI Algorithms

Google Senior Fellow Jeff Dean, who works on the Google Brain team, recently highlighted AutoML (for machine learning), a project aimed at using AI-empowered machines to build other AI machines, removing humans from the equation. The need for AI algorithms grows as its capabilities are becoming important to a wide range of industries. But only an estimated 10,000 people worldwide have the education, expertise and ability to construct those algorithms, and Facebook, Google and Microsoft pay millions of dollars for them. Continue reading Google Project Aims to Use AI to Develop More AI Algorithms

Tech Demand for AI Talent Generates Major League Salaries

As tech companies continue to bet on artificial intelligence powering next generation smartphones, autonomous vehicles, virtual assistants, smart home gadgets and much more, the demand for top AI talent is also on the rise. “Typical AI specialists, including both PhDs fresh out of school and people with less education and just a few years of experience, can be paid from $300,000 to $500,000 a year or more in salary and company stock,” reports The New York Times. Leading names in AI are often earning in the millions from tech titans and negotiating for new contracts in a time frame that rivals professional athletes. In fact, some in Silicon Valley have joked of creating an NFL-like salary cap. Continue reading Tech Demand for AI Talent Generates Major League Salaries

Microsoft Debuts AI-Powered Software, Customer Service Bot

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Facebook Messenger Debuts In-App Fandango Ticket Sales

In the U.S., Facebook Messenger now automatically launches Fandango information and ticketing, along with suggestions for GIF-sharing and so-called quick replies, within the app. The feature is based on M, Facebook’s AI-powered virtual assistant technology. The M assistants have thus far offered a variety of actions in Messenger, including sending stickers, launching Uber or Lyft, beginning a poll and sharing a location. Facebook Messenger users can change their settings in order to mute these suggestions. Continue reading Facebook Messenger Debuts In-App Fandango Ticket Sales

Facebook Messenger Day Now Attracts 70 Million Daily Users

Messenger Day, Facebook’s version of Snapchat Stories that launched six months ago, may not be experiencing the same growth as similar offerings from Instagram or WhatApp, but it now touts 70 million daily users. Messenger Day enables users to share photos and video slideshows. While its latest daily usage is significant, it only took Instagram Stories two months to reach 100 million users, and two weeks less for WhatsApp Status to attract 175 million (both have since surpassed the 250 million daily user mark). Continue reading Facebook Messenger Day Now Attracts 70 Million Daily Users

Google Responds to Fake Traffic, Issues Advertiser Refunds

Hundreds of advertisers and agencies that bought ads using Google’s DoubleClick Bid Manager are getting a portion of the money spent refunded, since Google determined that some of those ads ran on websites with fake traffic, otherwise known as ad fraud. Most of the ads were bought during Q2 this year. Not all advertisers are satisfied with the refunds, however, since they account for only a small portion of the costs. Specifically, Google’s “platform fee” ranges from 7 percent to 10 percent of the total purchase. Continue reading Google Responds to Fake Traffic, Issues Advertiser Refunds

Facebook Builds Video Chat Device, Refutes ‘Scary’ Bot Tale

Facebook is developing a video chat device for the home that features a touchscreen the size of a laptop’s screen and smart camera technology. The device, in prototype form and being tested in homes, is the first to emerge from the company’s Building 8 lab, and, says chief executive Mark Zuckerberg, is aimed at bringing Facebook users closer. Elsewhere, Facebook squelched a widely reported, hyped-up story that it shut down “creepy” chatbots that were communicating with one another. Continue reading Facebook Builds Video Chat Device, Refutes ‘Scary’ Bot Tale

Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

Facebook’s newly debuted Messenger Platform 2.1 features built-in Natural Language Processing (NLP), provided by Wit.ai, a company acquired by Facebook in 2015. NLP has been available to app developers since the acquisition, but Messenger 2.1 is the first time it is a built-in feature. The built-in NLP currently detects common phrases (“hello,” “bye,” and “thanks”) as well as date/time, location, phone number, email and amount of money, all of which trigger an automated response from the bot. Continue reading Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

Report Lists 29 Governments That Manipulate Social Media

The University of Oxford just released a disturbing report documenting increasing evidence that 29 governments around the world are exploiting Facebook, Twitter and other social media platforms to influence — both domestically and internationally — public opinion, distribute false news and sabotage those perceived as foes. As might be expected, autocratic rulers use these strategies, but so do governments that have been elected democratically. The tactics employed vary from country to country. Continue reading Report Lists 29 Governments That Manipulate Social Media

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